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I Built a 47-Agent AI Army. Here’s How It Actually Runs My Day.
April 9, 2026
Most IT leaders are using AI the way they used Google in 2005. Ask a question, get an answer, close the tab. I was there too, until I stopped waiting for the tool I wanted to exist and started building it. What I have now is a 47-agent workforce organized into functional teams, running on a structured Airtable operating system, and handling a meaningful chunk of my workday before I finish my coffee. This is not a chatbot habit. This is an org chart.
Going Past Chatbots: What Copilot Can’t Do (Yet)
January 7, 2026
Native AI tools are impressive. They're also built for a world that doesn't match how MSPs actually work. Here's where custom solutions still earn their keep.
Going Past Chatbots: When AI Agents Replace Workflows
January 5, 2026
Explore how AI Agents can enhance automation beyond rules-based systems, ensuring trust and effective ticket management.
California’s 2026 AI Laws: What IT Leaders Need to Know
January 1, 2026
California's new AI regulations effective January 1, 2026, hold businesses accountable for AI-related harm by eliminating the autonomous defense in lawsuits. Key laws cover training data disclosure, algorithmic pricing, and transparency requirements, impacting organizations of all sizes. This comprehensive framework demands compliance from AI developers and users while establishing penalties for violations.
Why AI Neutrality Matters: A CIO’s Guide to Choosing Your Co-Pilot
November 23, 2025
A CIO’s real-world comparison of AI systems ranked by neutrality. After building AI apps and automations daily, I’ve discovered which AI helps you think clearly versus which ones nudge your decisions. Here’s why neutrality matters more than features.
Thread’s Magic Agents: How Agentic AI is Revolutionizing MSP Operations (Real Experience Inside)
November 22, 2025
Learn from our $500/month mistake: Thread's Magic Agents delivered an 86% drop in escalations, but our ConnectWise notification settings nearly torpedoed the entire implementation. This real-world guide shares the ROI metrics, implementation pitfalls, and critical PSA configuration steps most vendors won't tell you about. Based on actual MSP usage.
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