What does coming back from PTO look like when you're an MSP CIO with AI tools, automation workflows, and a teenager in tow? Coffee runs, Claude Code, Microsoft outages, and emotional support pizza stuffies.
Explore how AI Agents can enhance automation beyond rules-based systems, ensuring trust and effective ticket management.
Most organizations built custom AI tools because the native options didn’t exist yet. Now ... Read more
California's new AI regulations effective January 1, 2026, hold businesses accountable for AI-related harm by eliminating the autonomous defense in lawsuits. Key laws cover training data disclosure, algorithmic pricing, and transparency requirements, impacting organizations of all sizes. This comprehensive framework demands compliance from AI developers and users while establishing penalties for violations.
We optimized ourselves toward invisibility. Every efficiency gain was also an argument against your budget. So what's left when the basics disappear?
There's a growing gap between what "AI implementation" has come to mean and what actually delivers value. When I dig into what would genuinely move the needle for most businesses, the answer almost always comes back to automation: eliminating manual steps, connecting disconnected systems, and removing repetitive work. The chatbot demo is exciting. The workflow that saves your team ten hours a week is more useful.
I remember the exact moment I realized the future had arrived without sending a ... Read more
The landscape for cybersecurity and data privacy compliance in 2026 is extensive, with new federal mandates, state laws, and international regulations emerging. Key regulations include CIRCIA, SEC Cybersecurity Disclosure Rules, CMMC 2.0, California’s enhanced CCPA, and the Colorado AI Act. Organizations must adapt quickly or face significant risks and penalties.
Discover how AI and Claude Code are revolutionizing MSP operations with real-world automation examples using Microsoft 365, PowerShell, ConnectWise, and IT Glue integrations.
A CIO’s real-world comparison of AI systems ranked by neutrality. After building AI apps and automations daily, I’ve discovered which AI helps you think clearly versus which ones nudge your decisions. Here’s why neutrality matters more than features.
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