Content designed for developers, engineers, sysadmins, and other hands-on tech professionals who want to deepen their knowledge of AI and emerging technologies through practical guidance and real-world use cases
Discover how AI and Claude Code are revolutionizing MSP operations with real-world automation examples using Microsoft 365, PowerShell, ConnectWise, and IT Glue integrations.
A CIO’s real-world comparison of AI systems ranked by neutrality. After building AI apps and automations daily, I’ve discovered which AI helps you think clearly versus which ones nudge your decisions. Here’s why neutrality matters more than features.
Microsoft's latest Copilot update finally delivers what we've been waiting for: Agent Mode that automates real workflows across Word, Excel, and PowerPoint. Combined with voice commands and Work IQ memory, it's transforming how we work with AI. But there's one massive oversight - no mobile support. As someone stuck on the 110 freeway for hours each week, the inability to voice-command Copilot from my phone feels like a missed opportunity. Until Microsoft fixes this, I'll be here in LA traffic, working through my audiobook queue instead of clearing my inbox.
Learn from our $500/month mistake: Thread's Magic Agents delivered an 86% drop in escalations, but our ConnectWise notification settings nearly torpedoed the entire implementation. This real-world guide shares the ROI metrics, implementation pitfalls, and critical PSA configuration steps most vendors won't tell you about. Based on actual MSP usage.
I spent months building an AI email helper in Power Automate and paying $500/month for AI Builder credits. Then I discovered everything I needed was already included in my $30/month Microsoft 365 Copilot license. Here's what most companies don't know about what they're actually paying for.
Microsoft Teams will implement an auto-location feature in December 2025, indicating employees' status as "in the office" when connected to corporate Wi-Fi. While it aids hybrid work coordination, it raises privacy concerns and compliance challenges under GDPR. Organizations must assess impacts, update policies, and clearly communicate with employees before implementation.
The Problem: Death by a Thousand Notifications Look, if you’re a CIO, IT Director, ... Read more
Everyone’s talking about AI governance these days. CIOs are getting bombarded with vendor kits ... Read more
I spent this morning testing OpenAI’s brand new GPT-5-Codex against Claude Code, and the ... Read more
The landscape of AI-powered chatbots has evolved dramatically, and Azure AI Foundry now offers ... Read more
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