Going Past Chatbots: The Connector Strategy
January 3, 2026
Most organizations built custom AI tools because the native options didn’t exist yet. Now ... Read more
California’s 2026 AI Laws: What IT Leaders Need to Know
January 1, 2026
California's new AI regulations effective January 1, 2026, hold businesses accountable for AI-related harm by eliminating the autonomous defense in lawsuits. Key laws cover training data disclosure, algorithmic pricing, and transparency requirements, impacting organizations of all sizes. This comprehensive framework demands compliance from AI developers and users while establishing penalties for violations.
The Tools We Built Are Coming For Us
December 12, 2025
We optimized ourselves toward invisibility. Every efficiency gain was also an argument against your budget. So what's left when the basics disappear?
AI Infrastructure & ArchitectureAI Strategy & ROIFor Tech ProfessionalsFuture of Work & TeamsTech + Business Integration
AI vs. Automation: What Businesses Actually Need (Hint: It’s Usually Not What They’re Asking For)
December 10, 2025
There's a growing gap between what "AI implementation" has come to mean and what actually delivers value. When I dig into what would genuinely move the needle for most businesses, the answer almost always comes back to automation: eliminating manual steps, connecting disconnected systems, and removing repetitive work. The chatbot demo is exciting. The workflow that saves your team ten hours a week is more useful.
And Just Like That, I Feel Like I’m in a Sci-Fi Movie and AI is My Bestie
December 1, 2025
I remember the exact moment I realized the future had arrived without sending a ... Read more
The 2026 Compliance Tsunami: What Every CIO and Tech Leader Needs on Their Radar
November 30, 2025
The landscape for cybersecurity and data privacy compliance in 2026 is extensive, with new federal mandates, state laws, and international regulations emerging. Key regulations include CIRCIA, SEC Cybersecurity Disclosure Rules, CMMC 2.0, California’s enhanced CCPA, and the Colorado AI Act. Organizations must adapt quickly or face significant risks and penalties.
How AI is Transforming My Work Day: From Gaming Chair to MSP Automation
November 25, 2025
Discover how AI and Claude Code are revolutionizing MSP operations with real-world automation examples using Microsoft 365, PowerShell, ConnectWise, and IT Glue integrations.
Why AI Neutrality Matters: A CIO’s Guide to Choosing Your Co-Pilot
November 23, 2025
A CIO’s real-world comparison of AI systems ranked by neutrality. After building AI apps and automations daily, I’ve discovered which AI helps you think clearly versus which ones nudge your decisions. Here’s why neutrality matters more than features.
Beyond Chat: Copilot’s Agent Mode Is Finally Automating Real Workflows
November 22, 2025
Microsoft's latest Copilot update finally delivers what we've been waiting for: Agent Mode that automates real workflows across Word, Excel, and PowerPoint. Combined with voice commands and Work IQ memory, it's transforming how we work with AI. But there's one massive oversight - no mobile support. As someone stuck on the 110 freeway for hours each week, the inability to voice-command Copilot from my phone feels like a missed opportunity. Until Microsoft fixes this, I'll be here in LA traffic, working through my audiobook queue instead of clearing my inbox.
Thread’s Magic Agents: How Agentic AI is Revolutionizing MSP Operations (Real Experience Inside)
November 22, 2025
Learn from our $500/month mistake: Thread's Magic Agents delivered an 86% drop in escalations, but our ConnectWise notification settings nearly torpedoed the entire implementation. This real-world guide shares the ROI metrics, implementation pitfalls, and critical PSA configuration steps most vendors won't tell you about. Based on actual MSP usage.
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