First Day Back from PTO: A Day in My Life as an MSP CIO
What does coming back from PTO look like when you're an MSP CIO with AI tools, automation workflows, and a teenager in tow? Coffee runs, Claude Code, Microsoft outages, and emotional support pizza stuffies.
The Tools We Built Are Coming For Us
We optimized ourselves toward invisibility. Every efficiency gain was also an argument against your budget. So what's left when the basics disappear?
AI vs. Automation: What Businesses Actually Need (Hint: It’s Usually Not What They’re Asking For)
There's a growing gap between what "AI implementation" has come to mean and what actually delivers value. When I dig into what would genuinely move the needle for most businesses, the answer almost always comes back to automation: eliminating manual steps, connecting disconnected systems, and removing repetitive work. The chatbot demo is exciting. The workflow that saves your team ten hours a week is more useful.
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